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feature, copy the first prompt, paste it into Claude Code (or Codex, or any AI coding tool), let it finish, then run the next prompt.",[198,214,215],{},"A support ticket system is what any team uses to track and resolve customer requests. Think SaaS support, IT helpdesks, internal ops teams, or any business that needs to triage incoming issues, assign them to people, and track resolution times.",[198,217,218],{},"By the end of this example you will have:",[220,221,222,229,235,241,247],"ul",{},[223,224,225,228],"li",{},[201,226,227],{},"Tickets"," — full CRUD with status workflows, priority levels, and category tagging",[223,230,231,234],{},[201,232,233],{},"Ticket replies"," — threaded conversation on each ticket with internal notes",[223,236,237,240],{},[201,238,239],{},"Canned responses"," — reusable reply templates for common questions",[223,242,243,246],{},[201,244,245],{},"Support dashboard"," — real stats showing open tickets, resolution times, and workload",[223,248,249,252],{},[201,250,251],{},"Realtime"," — all changes sync instantly across connected browsers",[254,255,257,262,818,830,833,1301,1305,1512,1516,1521,1736,1739],"steps",{"level":256},"2",[258,259,261],"h2",{"id":260},"database-schema-and-permissions","Database Schema and Permissions",[263,264,269],"pre",{"className":265,"code":266,"language":267,"meta":268,"style":268},"language-txt shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","We are building a support ticket system on top of this template. Create\nthe database schema and add the permissions we need.\n\nDatabase (via Supabase MCP):\n\nCreate four tables:\n\n1. `tickets` table — id (uuid, default gen_random_uuid(), primary key),\n   team_id (uuid, references teams(id) on delete cascade, not null),\n   ticket_number (serial, not null),\n   subject (text, not null),\n   description (text, not null),\n   status (text, check status in ('open', 'in_progress', 'waiting', 'resolved',\n   'closed'), default 'open', not null),\n   priority (text, check priority in ('low', 'normal', 'high', 'urgent'),\n   default 'normal', not null),\n   category (text, check category in ('bug', 'feature_request', 'question',\n   'billing', 'other'), default 'other', not null),\n   assigned_to (uuid, references profiles(id) on delete set null, nullable),\n   requester_email (text, nullable),\n   requester_name (text, nullable),\n   resolved_at (timestamptz, nullable),\n   first_response_at (timestamptz, nullable),\n   created_by (uuid, references profiles(id), not null),\n   created_at (timestamptz, default now()),\n   updated_at (timestamptz, default now()).\n   Add a unique constraint on (team_id, ticket_number).\n\n2. `ticket_replies` table — id (uuid, default gen_random_uuid(), primary key),\n   ticket_id (uuid, references tickets(id) on delete cascade, not null),\n   user_id (uuid, references profiles(id), not null),\n   content (text, not null),\n   is_internal (boolean, default false, not null),\n   created_at (timestamptz, default now()).\n\n3. `canned_responses` table — id (uuid, default gen_random_uuid(), primary key),\n   team_id (uuid, references teams(id) on delete cascade, not null),\n   title (text, not null),\n   content (text, not null),\n   category (text, nullable),\n   created_by (uuid, references profiles(id), not null),\n   created_at (timestamptz, default now()),\n   updated_at (timestamptz, default now()).\n\n4. `ticket_tags` table — id (uuid, default gen_random_uuid(), primary key),\n   ticket_id (uuid, references tickets(id) on delete cascade, not null),\n   tag (text, not null),\n   created_at (timestamptz, default now()).\n   Add a unique constraint on (ticket_id, tag).\n\nEnable RLS on all four tables. Create policies that use the existing\n`is_team_member()` function to scope access. For `tickets` and\n`canned_responses`, the policy should check that the row's `team_id`\nmatches a team the user belongs to. For `ticket_replies` and `ticket_tags`,\njoin through the `tickets` table to check team membership.\n\nOnly create a SELECT policy for team members — follow the\n`announcements_team_member_read` pattern in\n`supabase\u002Fmigrations\u002F00001_initial_schema.sql`. Writes go through\nservice-role server routes, so no insert\u002Fupdate\u002Fdelete RLS policies are\nneeded. Permission checks live in server routes via `authUser(event, \"key\")`.\n\nAfter creating the tables, add these permissions to `shared\u002Fpermissions.ts`:\n\n```\n\"tickets.view\": [\"owner\", \"admin\", \"member\"],\n\"tickets.create\": [\"owner\", \"admin\", \"member\"],\n\"tickets.update\": [\"owner\", \"admin\", \"member\"],\n\"tickets.delete\": [\"owner\", \"admin\"],\n\"tickets.assign\": [\"owner\", \"admin\"],\n\"canned_responses.view\": [\"owner\", \"admin\", \"member\"],\n\"canned_responses.manage\": [\"owner\", \"admin\"],\n```\n\nAlso wire the new tables into the baked-in AI chat and activity log per\nCLAUDE.md conventions:\n\n- Add `COMMENT ON COLUMN` on every non-obvious column — one short technical\n  sentence. Mention format or business rules the DB does not enforce.\n- `select enable_activity_log('\u003Ctable>');` for each mutation-bearing table.\n- Grant chat read access on each team-scoped table:\n  ```\n  grant select on \u003Ctable> to chat_reader;\n  create policy \"\u003Ctable>_select_chat\" on \u003Ctable>\n    for select to chat_reader using (team_id = current_chat_team());\n  ```\n  Skip tables without a `team_id` column (scope them through a parent).\n- Register each table in `tablePermissions` in `shared\u002Fpermissions.ts`\n  using the permission keys above.\n- Add filter entries in `app\u002Fcomponents\u002Factivity\u002FList.vue` (`tableItems`)\n  for each new table.\n\nRegenerate the TypeScript types via Supabase MCP and save them to\n`shared\u002Ftypes\u002Fdatabase.types.ts`.\n","txt","",[270,271,272,280,286,293,299,304,310,315,321,327,333,339,345,351,357,363,369,375,381,387,393,399,405,411,417,423,429,435,440,446,452,458,464,470,476,481,487,492,498,503,509,514,519,524,529,535,540,546,551,557,562,568,574,580,586,592,597,603,609,615,621,627,632,638,643,649,655,661,667,673,679,685,691,696,701,707,713,718,724,730,736,742,748,754,760,766,771,777,783,789,795,801,806,812],"code",{"__ignoreMap":268},[273,274,277],"span",{"class":275,"line":276},"line",1,[273,278,279],{},"We are building a support ticket system on top of this template. Create\n",[273,281,283],{"class":275,"line":282},2,[273,284,285],{},"the database schema and add the permissions we need.\n",[273,287,289],{"class":275,"line":288},3,[273,290,292],{"emptyLinePlaceholder":291},true,"\n",[273,294,296],{"class":275,"line":295},4,[273,297,298],{},"Database (via Supabase MCP):\n",[273,300,302],{"class":275,"line":301},5,[273,303,292],{"emptyLinePlaceholder":291},[273,305,307],{"class":275,"line":306},6,[273,308,309],{},"Create four tables:\n",[273,311,313],{"class":275,"line":312},7,[273,314,292],{"emptyLinePlaceholder":291},[273,316,318],{"class":275,"line":317},8,[273,319,320],{},"1. `tickets` table — id (uuid, default gen_random_uuid(), primary key),\n",[273,322,324],{"class":275,"line":323},9,[273,325,326],{},"   team_id (uuid, references teams(id) on delete cascade, not null),\n",[273,328,330],{"class":275,"line":329},10,[273,331,332],{},"   ticket_number (serial, not null),\n",[273,334,336],{"class":275,"line":335},11,[273,337,338],{},"   subject (text, not null),\n",[273,340,342],{"class":275,"line":341},12,[273,343,344],{},"   description (text, not null),\n",[273,346,348],{"class":275,"line":347},13,[273,349,350],{},"   status (text, check status in ('open', 'in_progress', 'waiting', 'resolved',\n",[273,352,354],{"class":275,"line":353},14,[273,355,356],{},"   'closed'), default 'open', not null),\n",[273,358,360],{"class":275,"line":359},15,[273,361,362],{},"   priority (text, check priority in ('low', 'normal', 'high', 'urgent'),\n",[273,364,366],{"class":275,"line":365},16,[273,367,368],{},"   default 'normal', not null),\n",[273,370,372],{"class":275,"line":371},17,[273,373,374],{},"   category (text, check category in ('bug', 'feature_request', 'question',\n",[273,376,378],{"class":275,"line":377},18,[273,379,380],{},"   'billing', 'other'), default 'other', not null),\n",[273,382,384],{"class":275,"line":383},19,[273,385,386],{},"   assigned_to (uuid, references profiles(id) on delete set null, nullable),\n",[273,388,390],{"class":275,"line":389},20,[273,391,392],{},"   requester_email (text, nullable),\n",[273,394,396],{"class":275,"line":395},21,[273,397,398],{},"   requester_name (text, nullable),\n",[273,400,402],{"class":275,"line":401},22,[273,403,404],{},"   resolved_at (timestamptz, nullable),\n",[273,406,408],{"class":275,"line":407},23,[273,409,410],{},"   first_response_at (timestamptz, nullable),\n",[273,412,414],{"class":275,"line":413},24,[273,415,416],{},"   created_by (uuid, references profiles(id), not null),\n",[273,418,420],{"class":275,"line":419},25,[273,421,422],{},"   created_at (timestamptz, default now()),\n",[273,424,426],{"class":275,"line":425},26,[273,427,428],{},"   updated_at (timestamptz, default now()).\n",[273,430,432],{"class":275,"line":431},27,[273,433,434],{},"   Add a unique constraint on (team_id, ticket_number).\n",[273,436,438],{"class":275,"line":437},28,[273,439,292],{"emptyLinePlaceholder":291},[273,441,443],{"class":275,"line":442},29,[273,444,445],{},"2. `ticket_replies` table — id (uuid, default gen_random_uuid(), primary key),\n",[273,447,449],{"class":275,"line":448},30,[273,450,451],{},"   ticket_id (uuid, references tickets(id) on delete cascade, not null),\n",[273,453,455],{"class":275,"line":454},31,[273,456,457],{},"   user_id (uuid, references profiles(id), not null),\n",[273,459,461],{"class":275,"line":460},32,[273,462,463],{},"   content (text, not null),\n",[273,465,467],{"class":275,"line":466},33,[273,468,469],{},"   is_internal (boolean, default false, not null),\n",[273,471,473],{"class":275,"line":472},34,[273,474,475],{},"   created_at (timestamptz, default now()).\n",[273,477,479],{"class":275,"line":478},35,[273,480,292],{"emptyLinePlaceholder":291},[273,482,484],{"class":275,"line":483},36,[273,485,486],{},"3. `canned_responses` table — id (uuid, default gen_random_uuid(), primary key),\n",[273,488,490],{"class":275,"line":489},37,[273,491,326],{},[273,493,495],{"class":275,"line":494},38,[273,496,497],{},"   title (text, not null),\n",[273,499,501],{"class":275,"line":500},39,[273,502,463],{},[273,504,506],{"class":275,"line":505},40,[273,507,508],{},"   category (text, nullable),\n",[273,510,512],{"class":275,"line":511},41,[273,513,416],{},[273,515,517],{"class":275,"line":516},42,[273,518,422],{},[273,520,522],{"class":275,"line":521},43,[273,523,428],{},[273,525,527],{"class":275,"line":526},44,[273,528,292],{"emptyLinePlaceholder":291},[273,530,532],{"class":275,"line":531},45,[273,533,534],{},"4. `ticket_tags` table — id (uuid, default gen_random_uuid(), primary key),\n",[273,536,538],{"class":275,"line":537},46,[273,539,451],{},[273,541,543],{"class":275,"line":542},47,[273,544,545],{},"   tag (text, not null),\n",[273,547,549],{"class":275,"line":548},48,[273,550,475],{},[273,552,554],{"class":275,"line":553},49,[273,555,556],{},"   Add a unique constraint on (ticket_id, tag).\n",[273,558,560],{"class":275,"line":559},50,[273,561,292],{"emptyLinePlaceholder":291},[273,563,565],{"class":275,"line":564},51,[273,566,567],{},"Enable RLS on all four tables. Create policies that use the existing\n",[273,569,571],{"class":275,"line":570},52,[273,572,573],{},"`is_team_member()` function to scope access. For `tickets` and\n",[273,575,577],{"class":275,"line":576},53,[273,578,579],{},"`canned_responses`, the policy should check that the row's `team_id`\n",[273,581,583],{"class":275,"line":582},54,[273,584,585],{},"matches a team the user belongs to. For `ticket_replies` and `ticket_tags`,\n",[273,587,589],{"class":275,"line":588},55,[273,590,591],{},"join through the `tickets` table to check team membership.\n",[273,593,595],{"class":275,"line":594},56,[273,596,292],{"emptyLinePlaceholder":291},[273,598,600],{"class":275,"line":599},57,[273,601,602],{},"Only create a SELECT policy for team members — follow the\n",[273,604,606],{"class":275,"line":605},58,[273,607,608],{},"`announcements_team_member_read` pattern in\n",[273,610,612],{"class":275,"line":611},59,[273,613,614],{},"`supabase\u002Fmigrations\u002F00001_initial_schema.sql`. Writes go through\n",[273,616,618],{"class":275,"line":617},60,[273,619,620],{},"service-role server routes, so no insert\u002Fupdate\u002Fdelete RLS policies are\n",[273,622,624],{"class":275,"line":623},61,[273,625,626],{},"needed. Permission checks live in server routes via `authUser(event, \"key\")`.\n",[273,628,630],{"class":275,"line":629},62,[273,631,292],{"emptyLinePlaceholder":291},[273,633,635],{"class":275,"line":634},63,[273,636,637],{},"After creating the tables, add these permissions to `shared\u002Fpermissions.ts`:\n",[273,639,641],{"class":275,"line":640},64,[273,642,292],{"emptyLinePlaceholder":291},[273,644,646],{"class":275,"line":645},65,[273,647,648],{},"```\n",[273,650,652],{"class":275,"line":651},66,[273,653,654],{},"\"tickets.view\": [\"owner\", \"admin\", \"member\"],\n",[273,656,658],{"class":275,"line":657},67,[273,659,660],{},"\"tickets.create\": [\"owner\", \"admin\", \"member\"],\n",[273,662,664],{"class":275,"line":663},68,[273,665,666],{},"\"tickets.update\": [\"owner\", \"admin\", \"member\"],\n",[273,668,670],{"class":275,"line":669},69,[273,671,672],{},"\"tickets.delete\": [\"owner\", \"admin\"],\n",[273,674,676],{"class":275,"line":675},70,[273,677,678],{},"\"tickets.assign\": [\"owner\", \"admin\"],\n",[273,680,682],{"class":275,"line":681},71,[273,683,684],{},"\"canned_responses.view\": [\"owner\", \"admin\", \"member\"],\n",[273,686,688],{"class":275,"line":687},72,[273,689,690],{},"\"canned_responses.manage\": [\"owner\", \"admin\"],\n",[273,692,694],{"class":275,"line":693},73,[273,695,648],{},[273,697,699],{"class":275,"line":698},74,[273,700,292],{"emptyLinePlaceholder":291},[273,702,704],{"class":275,"line":703},75,[273,705,706],{},"Also wire the new tables into the baked-in AI chat and activity log per\n",[273,708,710],{"class":275,"line":709},76,[273,711,712],{},"CLAUDE.md conventions:\n",[273,714,716],{"class":275,"line":715},77,[273,717,292],{"emptyLinePlaceholder":291},[273,719,721],{"class":275,"line":720},78,[273,722,723],{},"- Add `COMMENT ON COLUMN` on every non-obvious column — one short technical\n",[273,725,727],{"class":275,"line":726},79,[273,728,729],{},"  sentence. Mention format or business rules the DB does not enforce.\n",[273,731,733],{"class":275,"line":732},80,[273,734,735],{},"- `select enable_activity_log('\u003Ctable>');` for each mutation-bearing table.\n",[273,737,739],{"class":275,"line":738},81,[273,740,741],{},"- Grant chat read access on each team-scoped table:\n",[273,743,745],{"class":275,"line":744},82,[273,746,747],{},"  ```\n",[273,749,751],{"class":275,"line":750},83,[273,752,753],{},"  grant select on \u003Ctable> to chat_reader;\n",[273,755,757],{"class":275,"line":756},84,[273,758,759],{},"  create policy \"\u003Ctable>_select_chat\" on \u003Ctable>\n",[273,761,763],{"class":275,"line":762},85,[273,764,765],{},"    for select to chat_reader using (team_id = current_chat_team());\n",[273,767,769],{"class":275,"line":768},86,[273,770,747],{},[273,772,774],{"class":275,"line":773},87,[273,775,776],{},"  Skip tables without a `team_id` column (scope them through a parent).\n",[273,778,780],{"class":275,"line":779},88,[273,781,782],{},"- Register each table in `tablePermissions` in `shared\u002Fpermissions.ts`\n",[273,784,786],{"class":275,"line":785},89,[273,787,788],{},"  using the permission keys above.\n",[273,790,792],{"class":275,"line":791},90,[273,793,794],{},"- Add filter entries in `app\u002Fcomponents\u002Factivity\u002FList.vue` (`tableItems`)\n",[273,796,798],{"class":275,"line":797},91,[273,799,800],{},"  for each new table.\n",[273,802,804],{"class":275,"line":803},92,[273,805,292],{"emptyLinePlaceholder":291},[273,807,809],{"class":275,"line":808},93,[273,810,811],{},"Regenerate the TypeScript types via Supabase MCP and save them to\n",[273,813,815],{"class":275,"line":814},94,[273,816,817],{},"`shared\u002Ftypes\u002Fdatabase.types.ts`.\n",[819,820,821],"tip",{},[198,822,823,826,827,829],{},[201,824,825],{},"Adding the public API later?"," If you plan to add the ",[206,828,59],{"href":60}," plugin later, its page will guide you through adding the required permissions. You don't need to add them now.",[258,831,227],{"id":832},"tickets",[263,834,836],{"className":265,"code":835,"language":267,"meta":268,"style":268},"Build the ticket management module — server routes and a full UI page.\n\nServer routes (all use `authUser` with the appropriate permission):\n\n- `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets` — uses\n  `authUser(event, \"tickets.view\")`. Returns all tickets for the team with\n  the assignee name and reply count joined in. Order by created_at desc.\n  Support optional query params: `?status=` to filter by status,\n  `?priority=` to filter by priority, `?category=` to filter by category,\n  `?assigned_to=` to filter by assignee UUID, `?q=` to search by subject\n  or ticket_number (use ILIKE for subject).\n\n- `POST \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets` — uses\n  `authUser(event, \"tickets.create\")`. Reads { subject, description, status,\n  priority, category, assigned_to, requester_email, requester_name, tags }\n  from the body. Validates that subject and description are required. Sets\n  team_id from the auth context and created_by from the authenticated user\n  (user.sub). If tags are provided (string array), insert them into\n  ticket_tags after creating the ticket.\n\n- `PATCH \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]` — uses\n  `authUser(event, \"tickets.update\")`. Updates whichever fields are\n  provided in the body. If status is being changed to \"resolved\",\n  automatically set resolved_at to now(). If assigned_to is being changed,\n  check that the caller has \"tickets.assign\" permission. Validates that\n  the ticket belongs to the team.\n\n- `DELETE \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]` — uses\n  `authUser(event, \"tickets.delete\")`. Validates that the ticket belongs to\n  the team before deleting.\n\n- `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]\u002Freplies` — uses\n  `authUser(event, \"tickets.view\")`. Returns all replies for the ticket with\n  the author's name joined in, ordered by created_at asc.\n\n- `POST \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]\u002Freplies` — uses\n  `authUser(event, \"tickets.view\")`. Any team member can reply. Reads\n  { content, is_internal } from the body. Sets user_id from the\n  authenticated user. If this is the first non-internal reply and the\n  ticket's first_response_at is null, set first_response_at to now().\n\nUI:\n\nCreate `app\u002Fpages\u002Fapp\u002Ftickets\u002Findex.vue` — a ticket list page as a top-level\nroute (under `\u002Fapp`, sibling of other features), wrapped in a `UDashboardPanel`:\n\n- `UDashboardNavbar` in the header: title \"Tickets\",\n  `UDashboardSidebarCollapse` on the left. On the right, a \"New Ticket\"\n  button wrapped in `CanAccess permission=\"tickets.create\"`.\n\n- `UDashboardToolbar` below the navbar: on the left, show status counts\n  (e.g. \"5 Open, 3 In Progress, 2 Waiting\"). On the right, a search input\n  and status filter `USelect` with options: All, Open, In Progress,\n  Waiting, Resolved, Closed.\n\n- Ticket list in the body as a table with columns: ticket number (formatted\n  as #001, #002, etc.), subject, category badge, requester name, assignee\n  name (or \"Unassigned\"), status badge (color-coded — open = \"error\",\n  in_progress = \"warning\", waiting = \"info\", resolved = \"success\",\n  closed = \"neutral\"), priority badge (low = \"neutral\", normal = \"info\",\n  high = \"warning\", urgent = \"error\"), reply count, and created date\n  (formatted as relative time, e.g. \"2 hours ago\").\n\n- Each row has an inline status dropdown using `UDropdownMenu`. Show\n  per-row loading state while the status is being updated.\n\n- \"New Ticket\" button opens a `UModal` with a form: subject (required),\n  description (required, textarea), category (select), priority (select),\n  assignee (optional — select from team members fetched on mount, use\n  placeholder \"Unassigned\"), requester name, requester email, tags\n  (comma-separated text input). Use Zod for validation. Show loading\n  on submit.\n\n- Clicking a ticket row opens a `USlideover` for the ticket detail. Show\n  ticket metadata in a header section (subject, status, priority, category,\n  assignee, requester, tags, created date, resolved date). Below, show the\n  ticket description, then a \"Conversation\" section: a scrollable list of\n  replies (author name, content, timestamp). Internal notes should have a\n  distinct yellow background and an \"Internal\" badge. At the bottom, a\n  reply input with a \"Reply\" button and a toggle for \"Internal note\".\n  Leave a placeholder area for a canned response selector — it will be\n  wired up in the next prompt. Include action buttons: assign (opens a member\n  select), change priority, and delete (wrapped in\n  `CanAccess permission=\"tickets.delete\"` with confirmation modal).\n\n- After creating, editing, or deleting a ticket, refresh the ticket list.\n\nSidebar navigation:\n\nAdd a \"Tickets\" link to the top navigation group in\n`app\u002Fcomponents\u002Flayout\u002Fsidebar\u002FLinks.vue`, between \"Dashboard\" and\n\"Settings\". Use the icon `i-solar-chat-round-dots-bold-duotone`.\n\nThe `items` ref is already a `computed\u003CNavigationMenuItem[]>` in this\ntemplate — push the new entry into that list. Use `can()` from\n`useUserRole()` to gate items by permission if needed.\n",[270,837,838,843,847,852,856,861,866,871,876,881,886,891,895,900,905,910,915,920,925,930,934,939,944,949,954,959,964,968,973,978,983,987,992,997,1002,1006,1011,1016,1021,1026,1031,1035,1040,1044,1049,1054,1058,1063,1068,1073,1077,1082,1087,1092,1097,1101,1106,1111,1116,1121,1126,1131,1136,1140,1145,1150,1154,1159,1164,1169,1174,1179,1184,1188,1193,1198,1203,1208,1213,1218,1223,1228,1233,1238,1243,1247,1252,1256,1261,1265,1270,1275,1280,1284,1289,1295],{"__ignoreMap":268},[273,839,840],{"class":275,"line":276},[273,841,842],{},"Build the ticket management module — server routes and a full UI page.\n",[273,844,845],{"class":275,"line":282},[273,846,292],{"emptyLinePlaceholder":291},[273,848,849],{"class":275,"line":288},[273,850,851],{},"Server routes (all use `authUser` with the appropriate permission):\n",[273,853,854],{"class":275,"line":295},[273,855,292],{"emptyLinePlaceholder":291},[273,857,858],{"class":275,"line":301},[273,859,860],{},"- `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets` — uses\n",[273,862,863],{"class":275,"line":306},[273,864,865],{},"  `authUser(event, \"tickets.view\")`. Returns all tickets for the team with\n",[273,867,868],{"class":275,"line":312},[273,869,870],{},"  the assignee name and reply count joined in. Order by created_at desc.\n",[273,872,873],{"class":275,"line":317},[273,874,875],{},"  Support optional query params: `?status=` to filter by status,\n",[273,877,878],{"class":275,"line":323},[273,879,880],{},"  `?priority=` to filter by priority, `?category=` to filter by category,\n",[273,882,883],{"class":275,"line":329},[273,884,885],{},"  `?assigned_to=` to filter by assignee UUID, `?q=` to search by subject\n",[273,887,888],{"class":275,"line":335},[273,889,890],{},"  or ticket_number (use ILIKE for subject).\n",[273,892,893],{"class":275,"line":341},[273,894,292],{"emptyLinePlaceholder":291},[273,896,897],{"class":275,"line":347},[273,898,899],{},"- `POST \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets` — uses\n",[273,901,902],{"class":275,"line":353},[273,903,904],{},"  `authUser(event, \"tickets.create\")`. Reads { subject, description, status,\n",[273,906,907],{"class":275,"line":359},[273,908,909],{},"  priority, category, assigned_to, requester_email, requester_name, tags }\n",[273,911,912],{"class":275,"line":365},[273,913,914],{},"  from the body. Validates that subject and description are required. Sets\n",[273,916,917],{"class":275,"line":371},[273,918,919],{},"  team_id from the auth context and created_by from the authenticated user\n",[273,921,922],{"class":275,"line":377},[273,923,924],{},"  (user.sub). If tags are provided (string array), insert them into\n",[273,926,927],{"class":275,"line":383},[273,928,929],{},"  ticket_tags after creating the ticket.\n",[273,931,932],{"class":275,"line":389},[273,933,292],{"emptyLinePlaceholder":291},[273,935,936],{"class":275,"line":395},[273,937,938],{},"- `PATCH \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]` — uses\n",[273,940,941],{"class":275,"line":401},[273,942,943],{},"  `authUser(event, \"tickets.update\")`. Updates whichever fields are\n",[273,945,946],{"class":275,"line":407},[273,947,948],{},"  provided in the body. If status is being changed to \"resolved\",\n",[273,950,951],{"class":275,"line":413},[273,952,953],{},"  automatically set resolved_at to now(). If assigned_to is being changed,\n",[273,955,956],{"class":275,"line":419},[273,957,958],{},"  check that the caller has \"tickets.assign\" permission. Validates that\n",[273,960,961],{"class":275,"line":425},[273,962,963],{},"  the ticket belongs to the team.\n",[273,965,966],{"class":275,"line":431},[273,967,292],{"emptyLinePlaceholder":291},[273,969,970],{"class":275,"line":437},[273,971,972],{},"- `DELETE \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]` — uses\n",[273,974,975],{"class":275,"line":442},[273,976,977],{},"  `authUser(event, \"tickets.delete\")`. Validates that the ticket belongs to\n",[273,979,980],{"class":275,"line":448},[273,981,982],{},"  the team before deleting.\n",[273,984,985],{"class":275,"line":454},[273,986,292],{"emptyLinePlaceholder":291},[273,988,989],{"class":275,"line":460},[273,990,991],{},"- `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]\u002Freplies` — uses\n",[273,993,994],{"class":275,"line":466},[273,995,996],{},"  `authUser(event, \"tickets.view\")`. Returns all replies for the ticket with\n",[273,998,999],{"class":275,"line":472},[273,1000,1001],{},"  the author's name joined in, ordered by created_at asc.\n",[273,1003,1004],{"class":275,"line":478},[273,1005,292],{"emptyLinePlaceholder":291},[273,1007,1008],{"class":275,"line":483},[273,1009,1010],{},"- `POST \u002Fapi\u002Fteams\u002F[teamId]\u002Ftickets\u002F[ticketId]\u002Freplies` — uses\n",[273,1012,1013],{"class":275,"line":489},[273,1014,1015],{},"  `authUser(event, \"tickets.view\")`. Any team member can reply. Reads\n",[273,1017,1018],{"class":275,"line":494},[273,1019,1020],{},"  { content, is_internal } from the body. Sets user_id from the\n",[273,1022,1023],{"class":275,"line":500},[273,1024,1025],{},"  authenticated user. If this is the first non-internal reply and the\n",[273,1027,1028],{"class":275,"line":505},[273,1029,1030],{},"  ticket's first_response_at is null, set first_response_at to now().\n",[273,1032,1033],{"class":275,"line":511},[273,1034,292],{"emptyLinePlaceholder":291},[273,1036,1037],{"class":275,"line":516},[273,1038,1039],{},"UI:\n",[273,1041,1042],{"class":275,"line":521},[273,1043,292],{"emptyLinePlaceholder":291},[273,1045,1046],{"class":275,"line":526},[273,1047,1048],{},"Create `app\u002Fpages\u002Fapp\u002Ftickets\u002Findex.vue` — a ticket list page as a top-level\n",[273,1050,1051],{"class":275,"line":531},[273,1052,1053],{},"route (under `\u002Fapp`, sibling of other features), wrapped in a `UDashboardPanel`:\n",[273,1055,1056],{"class":275,"line":537},[273,1057,292],{"emptyLinePlaceholder":291},[273,1059,1060],{"class":275,"line":542},[273,1061,1062],{},"- `UDashboardNavbar` in the header: title \"Tickets\",\n",[273,1064,1065],{"class":275,"line":548},[273,1066,1067],{},"  `UDashboardSidebarCollapse` on the left. On the right, a \"New Ticket\"\n",[273,1069,1070],{"class":275,"line":553},[273,1071,1072],{},"  button wrapped in `CanAccess permission=\"tickets.create\"`.\n",[273,1074,1075],{"class":275,"line":559},[273,1076,292],{"emptyLinePlaceholder":291},[273,1078,1079],{"class":275,"line":564},[273,1080,1081],{},"- `UDashboardToolbar` below the navbar: on the left, show status counts\n",[273,1083,1084],{"class":275,"line":570},[273,1085,1086],{},"  (e.g. \"5 Open, 3 In Progress, 2 Waiting\"). On the right, a search input\n",[273,1088,1089],{"class":275,"line":576},[273,1090,1091],{},"  and status filter `USelect` with options: All, Open, In Progress,\n",[273,1093,1094],{"class":275,"line":582},[273,1095,1096],{},"  Waiting, Resolved, Closed.\n",[273,1098,1099],{"class":275,"line":588},[273,1100,292],{"emptyLinePlaceholder":291},[273,1102,1103],{"class":275,"line":594},[273,1104,1105],{},"- Ticket list in the body as a table with columns: ticket number (formatted\n",[273,1107,1108],{"class":275,"line":599},[273,1109,1110],{},"  as #001, #002, etc.), subject, category badge, requester name, assignee\n",[273,1112,1113],{"class":275,"line":605},[273,1114,1115],{},"  name (or \"Unassigned\"), status badge (color-coded — open = \"error\",\n",[273,1117,1118],{"class":275,"line":611},[273,1119,1120],{},"  in_progress = \"warning\", waiting = \"info\", resolved = \"success\",\n",[273,1122,1123],{"class":275,"line":617},[273,1124,1125],{},"  closed = \"neutral\"), priority badge (low = \"neutral\", normal = \"info\",\n",[273,1127,1128],{"class":275,"line":623},[273,1129,1130],{},"  high = \"warning\", urgent = \"error\"), reply count, and created date\n",[273,1132,1133],{"class":275,"line":629},[273,1134,1135],{},"  (formatted as relative time, e.g. \"2 hours ago\").\n",[273,1137,1138],{"class":275,"line":634},[273,1139,292],{"emptyLinePlaceholder":291},[273,1141,1142],{"class":275,"line":640},[273,1143,1144],{},"- Each row has an inline status dropdown using `UDropdownMenu`. Show\n",[273,1146,1147],{"class":275,"line":645},[273,1148,1149],{},"  per-row loading state while the status is being updated.\n",[273,1151,1152],{"class":275,"line":651},[273,1153,292],{"emptyLinePlaceholder":291},[273,1155,1156],{"class":275,"line":657},[273,1157,1158],{},"- \"New Ticket\" button opens a `UModal` with a form: subject (required),\n",[273,1160,1161],{"class":275,"line":663},[273,1162,1163],{},"  description (required, textarea), category (select), priority (select),\n",[273,1165,1166],{"class":275,"line":669},[273,1167,1168],{},"  assignee (optional — select from team members fetched on mount, use\n",[273,1170,1171],{"class":275,"line":675},[273,1172,1173],{},"  placeholder \"Unassigned\"), requester name, requester email, tags\n",[273,1175,1176],{"class":275,"line":681},[273,1177,1178],{},"  (comma-separated text input). Use Zod for validation. Show loading\n",[273,1180,1181],{"class":275,"line":687},[273,1182,1183],{},"  on submit.\n",[273,1185,1186],{"class":275,"line":693},[273,1187,292],{"emptyLinePlaceholder":291},[273,1189,1190],{"class":275,"line":698},[273,1191,1192],{},"- Clicking a ticket row opens a `USlideover` for the ticket detail. Show\n",[273,1194,1195],{"class":275,"line":703},[273,1196,1197],{},"  ticket metadata in a header section (subject, status, priority, category,\n",[273,1199,1200],{"class":275,"line":709},[273,1201,1202],{},"  assignee, requester, tags, created date, resolved date). Below, show the\n",[273,1204,1205],{"class":275,"line":715},[273,1206,1207],{},"  ticket description, then a \"Conversation\" section: a scrollable list of\n",[273,1209,1210],{"class":275,"line":720},[273,1211,1212],{},"  replies (author name, content, timestamp). Internal notes should have a\n",[273,1214,1215],{"class":275,"line":726},[273,1216,1217],{},"  distinct yellow background and an \"Internal\" badge. At the bottom, a\n",[273,1219,1220],{"class":275,"line":732},[273,1221,1222],{},"  reply input with a \"Reply\" button and a toggle for \"Internal note\".\n",[273,1224,1225],{"class":275,"line":738},[273,1226,1227],{},"  Leave a placeholder area for a canned response selector — it will be\n",[273,1229,1230],{"class":275,"line":744},[273,1231,1232],{},"  wired up in the next prompt. Include action buttons: assign (opens a member\n",[273,1234,1235],{"class":275,"line":750},[273,1236,1237],{},"  select), change priority, and delete (wrapped in\n",[273,1239,1240],{"class":275,"line":756},[273,1241,1242],{},"  `CanAccess permission=\"tickets.delete\"` with confirmation modal).\n",[273,1244,1245],{"class":275,"line":762},[273,1246,292],{"emptyLinePlaceholder":291},[273,1248,1249],{"class":275,"line":768},[273,1250,1251],{},"- After creating, editing, or deleting a ticket, refresh the ticket list.\n",[273,1253,1254],{"class":275,"line":773},[273,1255,292],{"emptyLinePlaceholder":291},[273,1257,1258],{"class":275,"line":779},[273,1259,1260],{},"Sidebar navigation:\n",[273,1262,1263],{"class":275,"line":785},[273,1264,292],{"emptyLinePlaceholder":291},[273,1266,1267],{"class":275,"line":791},[273,1268,1269],{},"Add a \"Tickets\" link to the top navigation group in\n",[273,1271,1272],{"class":275,"line":797},[273,1273,1274],{},"`app\u002Fcomponents\u002Flayout\u002Fsidebar\u002FLinks.vue`, between \"Dashboard\" and\n",[273,1276,1277],{"class":275,"line":803},[273,1278,1279],{},"\"Settings\". Use the icon `i-solar-chat-round-dots-bold-duotone`.\n",[273,1281,1282],{"class":275,"line":808},[273,1283,292],{"emptyLinePlaceholder":291},[273,1285,1286],{"class":275,"line":814},[273,1287,1288],{},"The `items` ref is already a `computed\u003CNavigationMenuItem[]>` in this\n",[273,1290,1292],{"class":275,"line":1291},95,[273,1293,1294],{},"template — push the new entry into that list. Use `can()` from\n",[273,1296,1298],{"class":275,"line":1297},96,[273,1299,1300],{},"`useUserRole()` to gate items by permission if needed.\n",[258,1302,1304],{"id":1303},"canned-responses","Canned Responses",[263,1306,1308],{"className":265,"code":1307,"language":267,"meta":268,"style":268},"Build the canned responses module — reusable reply templates.\n\nServer routes:\n\n- `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses` — uses\n  `authUser(event, \"canned_responses.view\")`. Returns all canned responses\n  for the team, ordered by title asc.\n\n- `POST \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses` — uses\n  `authUser(event, \"canned_responses.manage\")`. Reads { title, content,\n  category } from the body. Validates that title and content are required.\n  Sets team_id from auth context and created_by from the authenticated user.\n\n- `PATCH \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses\u002F[responseId]` — uses\n  `authUser(event, \"canned_responses.manage\")`. Updates whichever fields\n  are provided. Validates that the response belongs to the team.\n\n- `DELETE \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses\u002F[responseId]` — uses\n  `authUser(event, \"canned_responses.manage\")`. Validates that the response\n  belongs to the team before deleting.\n\nUI:\n\nAdd a \"Canned Responses\" section to the team settings page (or create a\nnew settings sub-page at `app\u002Fpages\u002Fapp\u002Fsettings\u002Fcanned-responses.vue`):\n\n- Show a list of existing canned responses with title, category, and a\n  preview of the content (truncated to 100 characters).\n\n- \"New Response\" button opens a `UModal` with a form: title (required),\n  content (required, textarea with markdown support), category (optional).\n  Use Zod for validation.\n\n- Clicking a response opens it for editing in a `UModal`. Include a delete\n  button with confirmation.\n\n- All management actions are wrapped in\n  `CanAccess permission=\"canned_responses.manage\"`.\n\nAlso update the ticket detail slideover (built in the previous prompt) to\nwire up the canned response selector: fetch canned responses on mount and\nshow them in a `USelect` above the reply input. When a canned response is\nselected, populate the reply content field with its content.\n",[270,1309,1310,1315,1319,1324,1328,1333,1338,1343,1347,1352,1357,1362,1367,1371,1376,1381,1386,1390,1395,1400,1405,1409,1413,1417,1422,1427,1431,1436,1441,1445,1450,1455,1460,1464,1469,1474,1478,1483,1488,1492,1497,1502,1507],{"__ignoreMap":268},[273,1311,1312],{"class":275,"line":276},[273,1313,1314],{},"Build the canned responses module — reusable reply templates.\n",[273,1316,1317],{"class":275,"line":282},[273,1318,292],{"emptyLinePlaceholder":291},[273,1320,1321],{"class":275,"line":288},[273,1322,1323],{},"Server routes:\n",[273,1325,1326],{"class":275,"line":295},[273,1327,292],{"emptyLinePlaceholder":291},[273,1329,1330],{"class":275,"line":301},[273,1331,1332],{},"- `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses` — uses\n",[273,1334,1335],{"class":275,"line":306},[273,1336,1337],{},"  `authUser(event, \"canned_responses.view\")`. Returns all canned responses\n",[273,1339,1340],{"class":275,"line":312},[273,1341,1342],{},"  for the team, ordered by title asc.\n",[273,1344,1345],{"class":275,"line":317},[273,1346,292],{"emptyLinePlaceholder":291},[273,1348,1349],{"class":275,"line":323},[273,1350,1351],{},"- `POST \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses` — uses\n",[273,1353,1354],{"class":275,"line":329},[273,1355,1356],{},"  `authUser(event, \"canned_responses.manage\")`. Reads { title, content,\n",[273,1358,1359],{"class":275,"line":335},[273,1360,1361],{},"  category } from the body. Validates that title and content are required.\n",[273,1363,1364],{"class":275,"line":341},[273,1365,1366],{},"  Sets team_id from auth context and created_by from the authenticated user.\n",[273,1368,1369],{"class":275,"line":347},[273,1370,292],{"emptyLinePlaceholder":291},[273,1372,1373],{"class":275,"line":353},[273,1374,1375],{},"- `PATCH \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses\u002F[responseId]` — uses\n",[273,1377,1378],{"class":275,"line":359},[273,1379,1380],{},"  `authUser(event, \"canned_responses.manage\")`. Updates whichever fields\n",[273,1382,1383],{"class":275,"line":365},[273,1384,1385],{},"  are provided. Validates that the response belongs to the team.\n",[273,1387,1388],{"class":275,"line":371},[273,1389,292],{"emptyLinePlaceholder":291},[273,1391,1392],{"class":275,"line":377},[273,1393,1394],{},"- `DELETE \u002Fapi\u002Fteams\u002F[teamId]\u002Fcanned-responses\u002F[responseId]` — uses\n",[273,1396,1397],{"class":275,"line":383},[273,1398,1399],{},"  `authUser(event, \"canned_responses.manage\")`. Validates that the response\n",[273,1401,1402],{"class":275,"line":389},[273,1403,1404],{},"  belongs to the team before deleting.\n",[273,1406,1407],{"class":275,"line":395},[273,1408,292],{"emptyLinePlaceholder":291},[273,1410,1411],{"class":275,"line":401},[273,1412,1039],{},[273,1414,1415],{"class":275,"line":407},[273,1416,292],{"emptyLinePlaceholder":291},[273,1418,1419],{"class":275,"line":413},[273,1420,1421],{},"Add a \"Canned Responses\" section to the team settings page (or create a\n",[273,1423,1424],{"class":275,"line":419},[273,1425,1426],{},"new settings sub-page at `app\u002Fpages\u002Fapp\u002Fsettings\u002Fcanned-responses.vue`):\n",[273,1428,1429],{"class":275,"line":425},[273,1430,292],{"emptyLinePlaceholder":291},[273,1432,1433],{"class":275,"line":431},[273,1434,1435],{},"- Show a list of existing canned responses with title, category, and a\n",[273,1437,1438],{"class":275,"line":437},[273,1439,1440],{},"  preview of the content (truncated to 100 characters).\n",[273,1442,1443],{"class":275,"line":442},[273,1444,292],{"emptyLinePlaceholder":291},[273,1446,1447],{"class":275,"line":448},[273,1448,1449],{},"- \"New Response\" button opens a `UModal` with a form: title (required),\n",[273,1451,1452],{"class":275,"line":454},[273,1453,1454],{},"  content (required, textarea with markdown support), category (optional).\n",[273,1456,1457],{"class":275,"line":460},[273,1458,1459],{},"  Use Zod for validation.\n",[273,1461,1462],{"class":275,"line":466},[273,1463,292],{"emptyLinePlaceholder":291},[273,1465,1466],{"class":275,"line":472},[273,1467,1468],{},"- Clicking a response opens it for editing in a `UModal`. Include a delete\n",[273,1470,1471],{"class":275,"line":478},[273,1472,1473],{},"  button with confirmation.\n",[273,1475,1476],{"class":275,"line":483},[273,1477,292],{"emptyLinePlaceholder":291},[273,1479,1480],{"class":275,"line":489},[273,1481,1482],{},"- All management actions are wrapped in\n",[273,1484,1485],{"class":275,"line":494},[273,1486,1487],{},"  `CanAccess permission=\"canned_responses.manage\"`.\n",[273,1489,1490],{"class":275,"line":500},[273,1491,292],{"emptyLinePlaceholder":291},[273,1493,1494],{"class":275,"line":505},[273,1495,1496],{},"Also update the ticket detail slideover (built in the previous prompt) to\n",[273,1498,1499],{"class":275,"line":511},[273,1500,1501],{},"wire up the canned response selector: fetch canned responses on mount and\n",[273,1503,1504],{"class":275,"line":516},[273,1505,1506],{},"show them in a `USelect` above the reply input. When a canned response is\n",[273,1508,1509],{"class":275,"line":521},[273,1510,1511],{},"selected, populate the reply content field with its content.\n",[258,1513,1515],{"id":1514},"dashboard-and-realtime","Dashboard and Realtime",[1517,1518,1520],"h4",{"id":1519},"dashboard","Dashboard",[263,1522,1524],{"className":265,"code":1523,"language":267,"meta":268,"style":268},"Replace the placeholder dashboard with real support metrics.\n\nServer route:\n\nCreate `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Fstats` — uses `authUser(event, \"team.view\")`.\nReturns a JSON object with:\n\n- `open_tickets` — count of tickets with status \"open\" or \"in_progress\"\n- `waiting_tickets` — count of tickets with status \"waiting\"\n- `resolved_this_month` — count of tickets resolved in the current calendar\n  month (where resolved_at is in the current month)\n- `avg_first_response_hours` — average hours between created_at and\n  first_response_at for tickets resolved this month. Return null if no data.\n- `tickets_by_category` — array of { category, count } for open tickets,\n  ordered by count desc\n- `tickets_by_priority` — array of { priority, count } for open tickets\n- `recent_tickets` — the last 10 tickets with assignee name, status,\n  priority, and created_at. Include reply count.\n- `agent_workload` — array of { agent_name, open_count, in_progress_count }\n  for each team member with assigned tickets, ordered by total count desc\n\nAll queries are scoped to the team's team_id.\n\nUI:\n\nUpdate `app\u002Fpages\u002Fapp\u002Findex.vue` to show:\n\n- A row of four stat cards at the top using a grid layout. Each card shows\n  an icon, a label, and the value. Cards: \"Open Tickets\" (open_tickets),\n  \"Waiting\" (waiting_tickets), \"Resolved This Month\" (resolved_this_month),\n  \"Avg First Response\" (avg_first_response_hours formatted as \"Xh\" or\n  \"\u003C 1h\", or \"—\" if null). Use `USkeleton` placeholders while loading.\n\n- Below the stats, a two-column layout:\n  - Left column: \"Recent Tickets\" — a list of the last 10 tickets. Each\n    item shows ticket number, subject, status badge, priority badge,\n    assignee name, and relative timestamp. Clicking a ticket navigates to\n    the tickets page. Show an empty state if no tickets.\n  - Right column: \"Team Workload\" — a list of agents and their open\u002Fin-progress\n    ticket counts, shown as a simple bar or number. Below that, a breakdown\n    of tickets by category as small badges with counts.\n\nRemove any placeholder\u002Fscaffolding content that was in the dashboard before.\nKeep the `UDashboardPanel` wrapper with navbar and sidebar collapse.\n",[270,1525,1526,1531,1535,1540,1544,1549,1554,1558,1563,1568,1573,1578,1583,1588,1593,1598,1603,1608,1613,1618,1623,1627,1632,1636,1640,1644,1649,1653,1658,1663,1668,1673,1678,1682,1687,1692,1697,1702,1707,1712,1717,1722,1726,1731],{"__ignoreMap":268},[273,1527,1528],{"class":275,"line":276},[273,1529,1530],{},"Replace the placeholder dashboard with real support metrics.\n",[273,1532,1533],{"class":275,"line":282},[273,1534,292],{"emptyLinePlaceholder":291},[273,1536,1537],{"class":275,"line":288},[273,1538,1539],{},"Server route:\n",[273,1541,1542],{"class":275,"line":295},[273,1543,292],{"emptyLinePlaceholder":291},[273,1545,1546],{"class":275,"line":301},[273,1547,1548],{},"Create `GET \u002Fapi\u002Fteams\u002F[teamId]\u002Fstats` — uses `authUser(event, \"team.view\")`.\n",[273,1550,1551],{"class":275,"line":306},[273,1552,1553],{},"Returns a JSON object with:\n",[273,1555,1556],{"class":275,"line":312},[273,1557,292],{"emptyLinePlaceholder":291},[273,1559,1560],{"class":275,"line":317},[273,1561,1562],{},"- `open_tickets` — count of tickets with status \"open\" or \"in_progress\"\n",[273,1564,1565],{"class":275,"line":323},[273,1566,1567],{},"- `waiting_tickets` — count of tickets with status \"waiting\"\n",[273,1569,1570],{"class":275,"line":329},[273,1571,1572],{},"- `resolved_this_month` — count of tickets resolved in the current calendar\n",[273,1574,1575],{"class":275,"line":335},[273,1576,1577],{},"  month (where resolved_at is in the current month)\n",[273,1579,1580],{"class":275,"line":341},[273,1581,1582],{},"- `avg_first_response_hours` — average hours between created_at and\n",[273,1584,1585],{"class":275,"line":347},[273,1586,1587],{},"  first_response_at for tickets resolved this month. Return null if no data.\n",[273,1589,1590],{"class":275,"line":353},[273,1591,1592],{},"- `tickets_by_category` — array of { category, count } for open tickets,\n",[273,1594,1595],{"class":275,"line":359},[273,1596,1597],{},"  ordered by count desc\n",[273,1599,1600],{"class":275,"line":365},[273,1601,1602],{},"- `tickets_by_priority` — array of { priority, count } for open tickets\n",[273,1604,1605],{"class":275,"line":371},[273,1606,1607],{},"- `recent_tickets` — the last 10 tickets with assignee name, status,\n",[273,1609,1610],{"class":275,"line":377},[273,1611,1612],{},"  priority, and created_at. Include reply count.\n",[273,1614,1615],{"class":275,"line":383},[273,1616,1617],{},"- `agent_workload` — array of { agent_name, open_count, in_progress_count }\n",[273,1619,1620],{"class":275,"line":389},[273,1621,1622],{},"  for each team member with assigned tickets, ordered by total count desc\n",[273,1624,1625],{"class":275,"line":395},[273,1626,292],{"emptyLinePlaceholder":291},[273,1628,1629],{"class":275,"line":401},[273,1630,1631],{},"All queries are scoped to the team's team_id.\n",[273,1633,1634],{"class":275,"line":407},[273,1635,292],{"emptyLinePlaceholder":291},[273,1637,1638],{"class":275,"line":413},[273,1639,1039],{},[273,1641,1642],{"class":275,"line":419},[273,1643,292],{"emptyLinePlaceholder":291},[273,1645,1646],{"class":275,"line":425},[273,1647,1648],{},"Update `app\u002Fpages\u002Fapp\u002Findex.vue` to show:\n",[273,1650,1651],{"class":275,"line":431},[273,1652,292],{"emptyLinePlaceholder":291},[273,1654,1655],{"class":275,"line":437},[273,1656,1657],{},"- A row of four stat cards at the top using a grid layout. Each card shows\n",[273,1659,1660],{"class":275,"line":442},[273,1661,1662],{},"  an icon, a label, and the value. Cards: \"Open Tickets\" (open_tickets),\n",[273,1664,1665],{"class":275,"line":448},[273,1666,1667],{},"  \"Waiting\" (waiting_tickets), \"Resolved This Month\" (resolved_this_month),\n",[273,1669,1670],{"class":275,"line":454},[273,1671,1672],{},"  \"Avg First Response\" (avg_first_response_hours formatted as \"Xh\" or\n",[273,1674,1675],{"class":275,"line":460},[273,1676,1677],{},"  \"\u003C 1h\", or \"—\" if null). Use `USkeleton` placeholders while loading.\n",[273,1679,1680],{"class":275,"line":466},[273,1681,292],{"emptyLinePlaceholder":291},[273,1683,1684],{"class":275,"line":472},[273,1685,1686],{},"- Below the stats, a two-column layout:\n",[273,1688,1689],{"class":275,"line":478},[273,1690,1691],{},"  - Left column: \"Recent Tickets\" — a list of the last 10 tickets. Each\n",[273,1693,1694],{"class":275,"line":483},[273,1695,1696],{},"    item shows ticket number, subject, status badge, priority badge,\n",[273,1698,1699],{"class":275,"line":489},[273,1700,1701],{},"    assignee name, and relative timestamp. Clicking a ticket navigates to\n",[273,1703,1704],{"class":275,"line":494},[273,1705,1706],{},"    the tickets page. Show an empty state if no tickets.\n",[273,1708,1709],{"class":275,"line":500},[273,1710,1711],{},"  - Right column: \"Team Workload\" — a list of agents and their open\u002Fin-progress\n",[273,1713,1714],{"class":275,"line":505},[273,1715,1716],{},"    ticket counts, shown as a simple bar or number. Below that, a breakdown\n",[273,1718,1719],{"class":275,"line":511},[273,1720,1721],{},"    of tickets by category as small badges with counts.\n",[273,1723,1724],{"class":275,"line":516},[273,1725,292],{"emptyLinePlaceholder":291},[273,1727,1728],{"class":275,"line":521},[273,1729,1730],{},"Remove any placeholder\u002Fscaffolding content that was in the dashboard before.\n",[273,1732,1733],{"class":275,"line":526},[273,1734,1735],{},"Keep the `UDashboardPanel` wrapper with navbar and sidebar collapse.\n",[1517,1737,251],{"id":1738},"realtime",[263,1740,1742],{"className":265,"code":1741,"language":267,"meta":268,"style":268},"Add Supabase Realtime sync for the new tables so changes appear instantly\nacross browser sessions.\n\nDatabase migration (via Supabase MCP):\n\nEnable realtime publication and full replica identity for the new tables:\n\n```sql\nALTER PUBLICATION supabase_realtime ADD TABLE tickets, ticket_replies, ticket_tags;\nALTER TABLE tickets REPLICA IDENTITY FULL;\nALTER TABLE ticket_replies REPLICA IDENTITY FULL;\nALTER TABLE ticket_tags REPLICA IDENTITY FULL;\n```\n\nUpdate `app\u002Fcomposables\u002FuseRealtime.ts`:\n\n1. Add `\"tickets\"`, `\"ticket_replies\"`, and `\"ticket_tags\"` to the\n   `RealtimeTable` union type.\n2. In the `setup()` function, add `.on(\"postgres_changes\", ...)` handlers\n   for each new table, filtered by `team_id=eq.${teamId}` where the table\n   has a team_id column. For `ticket_replies` and `ticket_tags`, filter\n   through a join is not possible in Realtime — subscribe unfiltered and\n   let the callback decide relevance, or subscribe unfiltered since RLS\n   already scopes the events.\n\nIntegration — use `onTableDebounced` from `useRealtime()` inline in each\npage. Do NOT create separate `useRealtimeX` composable files:\n\n- In `app\u002Fpages\u002Fapp\u002Ftickets\u002Findex.vue`:\n  `const { onTableDebounced } = useRealtime()`\n  `onTableDebounced([\"tickets\", \"ticket_tags\"], () => refreshTickets())`\n- In the ticket detail slideover:\n  `const { onTableDebounced } = useRealtime()`\n  `onTableDebounced(\"ticket_replies\", () => refreshReplies())`\n- In the dashboard stats page:\n  `const { onTableDebounced } = useRealtime()`\n  `onTableDebounced([\"tickets\", \"ticket_replies\"], () => refreshStats())`\n",[270,1743,1744,1749,1754,1758,1763,1767,1772,1776,1781,1786,1791,1796,1801,1805,1809,1814,1818,1823,1828,1833,1838,1843,1848,1853,1858,1862,1867,1872,1876,1881,1886,1891,1896,1900,1905,1910,1914],{"__ignoreMap":268},[273,1745,1746],{"class":275,"line":276},[273,1747,1748],{},"Add Supabase Realtime sync for the new tables so changes appear instantly\n",[273,1750,1751],{"class":275,"line":282},[273,1752,1753],{},"across browser sessions.\n",[273,1755,1756],{"class":275,"line":288},[273,1757,292],{"emptyLinePlaceholder":291},[273,1759,1760],{"class":275,"line":295},[273,1761,1762],{},"Database migration (via Supabase MCP):\n",[273,1764,1765],{"class":275,"line":301},[273,1766,292],{"emptyLinePlaceholder":291},[273,1768,1769],{"class":275,"line":306},[273,1770,1771],{},"Enable realtime publication and full replica identity for the new tables:\n",[273,1773,1774],{"class":275,"line":312},[273,1775,292],{"emptyLinePlaceholder":291},[273,1777,1778],{"class":275,"line":317},[273,1779,1780],{},"```sql\n",[273,1782,1783],{"class":275,"line":323},[273,1784,1785],{},"ALTER PUBLICATION supabase_realtime ADD TABLE tickets, ticket_replies, ticket_tags;\n",[273,1787,1788],{"class":275,"line":329},[273,1789,1790],{},"ALTER TABLE tickets REPLICA IDENTITY FULL;\n",[273,1792,1793],{"class":275,"line":335},[273,1794,1795],{},"ALTER TABLE ticket_replies REPLICA IDENTITY FULL;\n",[273,1797,1798],{"class":275,"line":341},[273,1799,1800],{},"ALTER TABLE ticket_tags REPLICA IDENTITY FULL;\n",[273,1802,1803],{"class":275,"line":347},[273,1804,648],{},[273,1806,1807],{"class":275,"line":353},[273,1808,292],{"emptyLinePlaceholder":291},[273,1810,1811],{"class":275,"line":359},[273,1812,1813],{},"Update `app\u002Fcomposables\u002FuseRealtime.ts`:\n",[273,1815,1816],{"class":275,"line":365},[273,1817,292],{"emptyLinePlaceholder":291},[273,1819,1820],{"class":275,"line":371},[273,1821,1822],{},"1. Add `\"tickets\"`, `\"ticket_replies\"`, and `\"ticket_tags\"` to the\n",[273,1824,1825],{"class":275,"line":377},[273,1826,1827],{},"   `RealtimeTable` union type.\n",[273,1829,1830],{"class":275,"line":383},[273,1831,1832],{},"2. In the `setup()` function, add `.on(\"postgres_changes\", ...)` handlers\n",[273,1834,1835],{"class":275,"line":389},[273,1836,1837],{},"   for each new table, filtered by `team_id=eq.${teamId}` where the table\n",[273,1839,1840],{"class":275,"line":395},[273,1841,1842],{},"   has a team_id column. For `ticket_replies` and `ticket_tags`, filter\n",[273,1844,1845],{"class":275,"line":401},[273,1846,1847],{},"   through a join is not possible in Realtime — subscribe unfiltered and\n",[273,1849,1850],{"class":275,"line":407},[273,1851,1852],{},"   let the callback decide relevance, or subscribe unfiltered since RLS\n",[273,1854,1855],{"class":275,"line":413},[273,1856,1857],{},"   already scopes the events.\n",[273,1859,1860],{"class":275,"line":419},[273,1861,292],{"emptyLinePlaceholder":291},[273,1863,1864],{"class":275,"line":425},[273,1865,1866],{},"Integration — use `onTableDebounced` from `useRealtime()` inline in each\n",[273,1868,1869],{"class":275,"line":431},[273,1870,1871],{},"page. Do NOT create separate `useRealtimeX` composable files:\n",[273,1873,1874],{"class":275,"line":437},[273,1875,292],{"emptyLinePlaceholder":291},[273,1877,1878],{"class":275,"line":442},[273,1879,1880],{},"- In `app\u002Fpages\u002Fapp\u002Ftickets\u002Findex.vue`:\n",[273,1882,1883],{"class":275,"line":448},[273,1884,1885],{},"  `const { onTableDebounced } = useRealtime()`\n",[273,1887,1888],{"class":275,"line":454},[273,1889,1890],{},"  `onTableDebounced([\"tickets\", \"ticket_tags\"], () => refreshTickets())`\n",[273,1892,1893],{"class":275,"line":460},[273,1894,1895],{},"- In the ticket detail slideover:\n",[273,1897,1898],{"class":275,"line":466},[273,1899,1885],{},[273,1901,1902],{"class":275,"line":472},[273,1903,1904],{},"  `onTableDebounced(\"ticket_replies\", () => refreshReplies())`\n",[273,1906,1907],{"class":275,"line":478},[273,1908,1909],{},"- In the dashboard stats page:\n",[273,1911,1912],{"class":275,"line":483},[273,1913,1885],{},[273,1915,1916],{"class":275,"line":489},[273,1917,1918],{},"  `onTableDebounced([\"tickets\", \"ticket_replies\"], () => refreshStats())`\n",[258,1920,1922],{"id":1921},"what-you-built","What You Built",[198,1924,1925],{},"Starting from a template that handled auth, teams, roles, and permissions, you added:",[1927,1928,1929,1934,1939,1944,1949],"ol",{},[223,1930,1931,1933],{},[201,1932,227],{}," — a full helpdesk with status workflows, priorities, categories, and tags",[223,1935,1936,1938],{},[201,1937,233],{}," — threaded conversations with internal notes for team-only context",[223,1940,1941,1943],{},[201,1942,239],{}," — reusable templates to speed up common replies",[223,1945,1946,1948],{},[201,1947,1520],{}," — support metrics, workload distribution, and response time tracking",[223,1950,1951,252],{},[201,1952,251],{},[198,1954,1955,1956,1959],{},"Every feature follows the same patterns: permission-gated server routes, team-scoped data, Nuxt UI components, and the conventions defined in ",[270,1957,1958],{},"CLAUDE.md",".",[258,1961,1963],{"id":1962},"whats-next","What's Next",[220,1965,1966,1973],{},[223,1967,1968,1972],{},[201,1969,1970],{},[206,1971,59],{"href":60}," — let external services create tickets or check status programmatically",[223,1974,1975,1979,1980,1983],{},[201,1976,1977],{},[206,1978,143],{"href":144}," — the baked-in assistant is already wired to your new tables via ",[270,1981,1982],{},"tablePermissions",". 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